Refund Policy

🔄 Return & Refund Policy

At gro.toys, we want you to have a hassle-free shopping experience. Please review our Return & Refund Policy carefully before placing your order.

🚫 1. No Returns After Delivery

We do not accept returns once a product has been delivered, except in cases of damage or defect. Please review your order carefully before completing your purchase.

📦 2. Damaged or Defective Items

If your order arrives damaged or defective, we require a clear, unedited unboxing video to initiate a replacement or refund. This video must:

Show the unopened package and the unboxing process
Clearly display the damage or defect
Be submitted within 48 hours of delivery

📧 Email your video and details to: support@gro.toys

🚚 3. Return Shipping (If Approved)

If a return is approved:

The customer must arrange return shipping using a reliable courier with tracking
Once we receive and inspect the item, we will process a replacement or refund, based on the resolution shared during approval
To return your product, you should mail your product to: Gro Toys, Shed No. 2, Plot No. 15, Bhumeswar Industrial Area, Opp. Dharmjivan Oil Mill, Street No. 3, Near Somnath Way Bridge, Kothariya, Rajkot, Gujarat – 360022, India

💰 4. Refunds & Replacements

Refunds or replacements will be provided in the following cases:

Damaged/Defective Products: Full or partial refund after review
Missing Items: If we can’t fulfill the missing item(s), a refund will be issued for those items

🚫 5. Non-Returnable Items

We do not accept returns for:

Used, tampered, or customer-damaged products
Items marked “Non-Returnable” on the product page

⏳ 6. Reporting Timeframe

All issues (damaged/missing items) must be reported within 48 hours of delivery. Claims submitted after this window will not be accepted.

🕒 7. Refund Timeline

Stage	Timeframe & Notes
Approval	Refunds are subject to review and confirmation by our support team
Processing	Once approved, refunds will be processed within 7 working days
Payment Method	Refunds will be credited to the original payment method
Notifications	You will receive email updates throughout the process
Exceptions	If further verification is needed, processing may exceed 7 days